It depends on the type of subscription. In many cases, you can start with a free plan for up to 3 devices or contract directly through invoicing, without requiring a credit card. For self-service plans, a credit card may be requested at the time of upgrading your subscription.

Currently, no. The free plan is being offered as a promotional option with no expiration date for up to 3 devices. This condition may change in the future, and new registrations may be subject to different rules, including limitations on time, features, or number of monitored devices. However, free plans created prior to any such changes will remain free under the conditions valid at the time of activation. If you wish to expand your usage, you can upgrade to a paid plan without losing your existing configuration.

Yes. The platform is designed to support remote, hybrid, and on-site teams. The agents operate on compatible devices regardless of the user’s location, as long as the device is active and connected.

Billing is typically subscription-based, with monthly or annual recurrence depending on the selected plan. Pricing may vary based on the number of devices, users, enabled modules, and the subscription period — the longer the commitment, the lower the cost.

Pricing is based on monitored devices and varies according to the subscription period and selected plan.

For plans contracted through the website, once canceled, billing is stopped and access remains available until the first billing day of the next cycle. After cancellation, data remains stored for an additional 20 days. Once this period ends, the system automatically schedules the removal of remote agents and deletes all associated database records. At the end of this 20-day period, no company data remains stored on our servers.

Yes. You can upgrade as your operation grows. If needed, you may also downgrade your plan. Downgrades will remove access to features not included in the new plan and may remove older devices if the allowed number of devices is reduced.

Yes, the minimum is 3 devices. For larger operations, customized commercial conditions may be negotiated.

Yes, subject to the terms of the active contract. For monthly plans, cancellation typically takes effect in the next billing cycle. For annual plans, specific renewal and termination conditions may apply.

Yes. In addition to offering a hands-on trial, we provide 3 licenses with no expiration for lifetime use (this promotion may end at any time). Depending on your needs, you may also request a guided demonstration.

You need to create your account, select a plan, and install the agent on the devices you wish to monitor. Once completed, data will begin to be transmitted to the online dashboard.

No. The deployment process has been designed to be simple and scalable. In just a few steps, you can install the agent and begin visualizing data within the dashboard. We recommend watching our video demonstrating the full process until your data is available in the Dashboard: (https://www.youtube.com/watch?v=rrFLINvuBzE).

This depends on the number of devices and the agent distribution method. In smaller environments, deployment can begin the same day. In larger environments, it can be executed in phases.

No. The entire platform operates in the cloud, and all management is performed through the online dashboard, without the need for additional local infrastructure.

Yes. The platform is designed to support both small teams and large-scale environments, provided that the selected plan accommodates the required volume.

Yes. This is, in fact, a recommended approach to validate compatibility, internal policies, and alignment with your operational processes before proceeding with a large-scale deployment. You can start in a controlled environment and, as confidence in the platform increases, gradually expand across the rest of your network.

The platform supports agent installation on Windows, Linux, macOS, iOS, and Android, according to the requirements and supported versions of each system.

Yes. You can monitor compatible desktop and mobile devices, according to the capabilities permitted by each operating system.

Yes. Some features may vary depending on the technical limitations and permissions of each operating system.

Technically, it can operate on both, provided that installation is authorized and complies with company policies and applicable legal requirements.

In many scenarios, yes. Large-scale deployment can be performed using centralized methods, scripts, MDMs, or distribution tools, depending on the client’s environment. After acquisition, you can contact our support team, and we will assist you throughout the entire installation process, recommending the most appropriate strategy for your network.

The agent is designed to operate efficiently and continuously, minimizing impact on device performance. Resource consumption may vary depending on the active modules and usage load.

The agent can continue collecting certain information locally and synchronize it once the connection is restored, according to the platform architecture.

The platform may collect data related to productivity, inventory, performance, compliance, security, and forensic investigation, depending on the enabled modules, environment permissions, and the customer’s usage policies.

This may include operational indicators such as device usage, running applications, activity time, work context, and other signals that help understand user behavior patterns and performance.

Inventory typically includes information about hardware, operating system, installed software, versions, detected assets, and other technical metadata related to the device.

This may include risk indicators, relevant events, endpoint security posture, significant device changes, and other useful signals for operational monitoring. The platform also provides a set of features for defining usage policies, including the ability to block or monitor applications and websites, among other capabilities designed to ensure device security.

Depending on the plan and operating system, the platform may provide activity trails, technical evidence, event history, and artifacts useful for analysis and investigation, as well as the ability to establish complete chains of custody for legal purposes.

In many cases, data is updated near real time. Some events may depend on synchronization, connectivity, and data collection policies.

Yes, provided that the selected plan includes historical data retention. The available retention period varies according to the storage policy.

Yes. The dashboard may provide reports, filters, export options, and consolidated views to support analysis, auditing, and decision-making.

Yes, depending on the enabled features. It is possible to configure alerts for events, state changes, operational risks, or other situations relevant to the customer.

Yes. The dashboard typically allows filtering data by different criteria to enable segmented analysis.

All data is centralized in an online dashboard, accessible according to the user profile and permissions defined for administrators or analysts.

The number of users with access to the dashboard varies according to the selected plan. The solution provides a flexible structure of roles and permissions, allowing granular configuration of each user’s access level within the platform.

Yes. In general, the platform allows access to be segmented by role, team, or level of responsibility.

Yes. Depending on the configuration, it is possible to restrict visibility by group, unit, team, or set of devices.

Yes. The platform records administrative actions, access events, and relevant changes performed within the dashboard.

Yes. Data is protected through encryption both in transit and at rest, reducing the risk of unauthorized access. The platform adopts modern security standards and widely recognized best practices for data protection.

Data is stored within the platform’s infrastructure, according to the contracted architecture and applicable retention policies.

Yes. Logical segregation between customer environments is a fundamental practice in SaaS platforms.

The platform can be used within compliance and governance programs; however, the customer remains responsible for defining the legal basis, internal policies, user notices, and appropriate use of collected data.

In practice, this is generally the recommended approach. Privacy regulations, labor relations, and monitoring rules may vary by country, region, and internal policies. It is advisable to align usage with legal and compliance guidance.

This requires careful consideration. Although technically possible, usage on personal devices depends on proper consent, clear corporate policies, and appropriate legal evaluation.

The retention period depends on the plan, configuration, and contracted policy. Some customers require shorter periods, while others require extended retention for auditing and investigation purposes.

Yes, in accordance with retention policies, legal requirements, and contractual rules applicable to the customer’s environment.

It may integrate, depending on the roadmap and available connectors, with management systems, directories, security tools, MDMs, SIEMs, and other enterprise solutions.

Yes. API availability is linked to specific plans, such as exclusive colocation plans. To confirm eligibility, scope of use, and commercial details, please contact our sales team.

Yes. Depending on the plan, you can export information, reports, or evidence for internal use and auditing purposes.

Yes. The dashboard can centralize devices distributed across different locations, including remote or multi-site operations.

Yes. The platform is designed to support the gradual expansion of devices, teams, and monitored units.

Yes. Depending on the plan, you may have access to onboarding, documentation, technical support, and deployment guidance.

Yes. Training may include onboarding sessions, support materials, knowledge base resources, and guided sessions for administrators.

This depends on the selected plan. Some plans offer business-hours support, while others may include extended coverage, including 24x7 support agreements.

It may be available, particularly in enterprise plans. Response times and priorities vary according to the contract.

You can contact support through official channels, such as the support portal, email, or the service channels defined in your contract.

The solution is designed for companies that require greater visibility into their devices and aim to enhance team productivity, with a focus on operations, governance, security, inventory, and investigation.

In addition to operational visibility, it consolidates productivity, inventory, security, performance, compliance, remote access, and investigation into a single environment, reducing tool fragmentation.

Not necessarily. In many cases, it complements the existing ecosystem and expands overall visibility.

The best approach is to evaluate the challenges your company aims to solve and the outcomes you expect to achieve. The platform is well-suited for organizations seeking greater visibility, stronger governance, increased productivity, cost reduction, and data-driven decision-making. If these objectives align with your needs, the solution can deliver value from the outset.